Practical AI systems that save small businesses time, reduce costs, and capture more business — without the tech overwhelm.
No jargon. No obligation. Just honest answers.
Stop spending your evenings catching up on follow-ups and admin. We automate the repetitive work so your team can focus on the things only humans can do.
Every hour your team spends on manual admin is an hour you're paying for something a system could do for pennies. We make the numbers work in your favour.
Slow or missed responses are the single biggest source of lost revenue for small businesses. Automated follow-up means no lead falls through the net — ever.
AI-powered telephone systems answer calls out-of-hours, capture messages, and trigger automatic follow-ups. AI email drafting helps your team respond to enquiries faster — turning brief notes into professional replies across Gmail and Outlook.
Financial data from Xero, QuickBooks, and your CRM formatted into dashboards automatically — no spreadsheet wrangling. Selling on Amazon? We automate Seller Central tasks so your marketplace runs without you being buried in manual admin.
Back-and-forth scheduling is one of the biggest time drains in any service business. We connect your calendar to your website, phone system, and enquiry flow so clients book themselves — and automated reminders go out to cut no-shows and keep your diary full.
App overload is real
Most small businesses are stitched together with disconnected tools — a booking app here, a CRM there, invoicing somewhere else, and a phone system that talks to none of them. Every handoff is a potential drop.
We design central automation hubs that connect — or replace — the apps you're juggling. One place where your enquiries, bookings, follow-ups, and reporting all flow together. Something you own and control.
Typical app stack we replace or connect
↓ All of this. One connected system. ↓
You built your business to serve customers — not to spend half your week answering the same emails, chasing invoices, or trying to remember who you haven't followed up with yet.
You know automation is probably the answer. But you've looked at the tools and it all feels complicated, expensive, and like a project you'll "get to someday."
That's where we come in.
At Emmett Automations, we don't sell you software and leave you to figure it out. We design, build, and manage automation systems that fit around how your business actually works.
We start by understanding your specific operations. We identify where the time and money is leaking. We build the system. We launch it. Then we keep it running.
You get time back. Your team gets off the hamster wheel. Your business starts capturing opportunities it was missing.
A free 20-minute call where we look at how your business runs and tell you honestly where automation can help.
We map out exactly what will be automated, how it connects to your existing tools, and what the business case looks like.
We handle all the technical work. You don't touch a line of code.
Your automation goes live. We test everything. You see it working in real time.
Our Managed Automation Service keeps everything running, monitored, and reported every month.
We are a new business — and we intend to earn your trust through results, not promises.
We earn your business every month. Cancel any time — no penalties, no small print.
If your automation does not save you measurable time within 30 days, we will fix it — at no extra cost.
Not a generic template. Every system is designed around how your business actually works — not how a software vendor thinks it should.
It starts with a free 20-minute conversation. No commitment, no pressure — just an honest look at where automation could make a difference for your specific business. We work with small businesses across Henderson, Las Vegas, and across the US.
Takes 20 minutes. Done by video call. Available this week.
There's almost no limit to what can be automated — but the most valuable place to start is always where your time is leaking and where customers are slipping through the net. Here are the areas where small businesses see the biggest impact fastest.
Someone fills in your contact form at 10pm on a Saturday. Without automation, they hear nothing until Monday. By then, they've called three other businesses.
We build systems that respond instantly — acknowledging the enquiry, qualifying the lead, booking a call, or sending a personalised follow-up — the moment a new enquiry arrives. Whether leads come in from your website, Facebook, Google, email, or phone, no one falls through the net.
Typical results: Average response time reduced from hours to minutes. Enquiry-to-booking conversion rates improved by 20–40%.
Back-and-forth scheduling is one of the most common time drains in a service business. We connect your booking system to your calendar, automate confirmation emails, send reminders 24 hours and 1 hour before appointments, and trigger follow-up after the appointment is complete.
No more no-shows from clients who forgot. No more double-bookings. No more three-email threads to find a time.
Works with: Calendly, Acuity, Google Calendar, Square, Jane App, and most major booking platforms.
Every new client needs the same information collected, the same welcome email sent, the same documents signed, the same account set up in your system. That's a lot of identical work repeated dozens of times a year.
We automate new client onboarding so the right information is collected, the right documents are sent, and the client is welcomed professionally — without you lifting a finger.
Typical results: Hours of admin per new client eliminated. Consistent, professional client experience from day one.
Google reviews are one of the most powerful drivers of new business for local service companies — and most businesses are terrible at asking for them consistently.
We build automated review request sequences that trigger after a job is completed or a service is delivered, sent via email or SMS at the right moment, with a simple one-click link to your Google Business Profile.
Typical results: Review volume increases 3–5× within 60 days of launch.
Late payments cost small businesses thousands of dollars a year — not just in cash flow, but in the awkward time spent chasing money. We automate payment reminders that go out before the due date, on the due date, and after it — professionally worded, timed appropriately, without you having to remember or feel uncomfortable.
Works with: QuickBooks, Xero, FreshBooks, Wave, HoneyBook, and most accounting platforms.
Every business has a list of past customers who haven't come back. And every business knows that re-engaging an existing customer is significantly cheaper than acquiring a new one.
We build automated re-engagement sequences that reach out to lapsed customers at the right interval, with the right message, triggered automatically based on their last purchase or appointment date.
Typical results: 10–25% of lapsed customers re-engage within 90 days of a properly timed sequence.
Not all automation faces outward. Some of the most valuable time savings come from eliminating internal communication waste — the "did you see that enquiry?" message, the manual update to a shared spreadsheet, the reminder to complete a weekly report.
We build internal notification systems that alert the right team member when a trigger event happens, update records automatically, and keep everyone in the loop without anyone having to do it manually.
Works with: Slack, Microsoft Teams, email, SMS, Google Sheets, Notion, and most CRM platforms.
Do you know exactly how many leads came in last month, how many converted, how long each stage took, and where the drop-off happened? Most small businesses don't — because pulling that data takes too long.
We build automated reporting dashboards and scheduled report emails that give you a clear view of your business performance without any manual work.
Typical results: Business owners recover 2–4 hours per week previously spent compiling reports.
If you sell on Amazon, you know how much time disappears into Seller Central — updating listings, processing orders, chasing reviews, monitoring stock levels, watching competitor prices. Most of it is repetitive, manual, and avoidable.
We build automation systems that handle the routine Seller Central workflow for you: product listing optimisation based on performance signals, order confirmation and fulfilment triggers, automated post-purchase review request sequences, inventory alerts that fire before you run out, and competitor price monitoring with alert workflows that keep you informed without manual checking.
✓ Product listing optimisation (titles, descriptions, keywords)
✓ Order processing and fulfilment trigger automation
✓ Automated post-purchase review request sequences
✓ Inventory alerts and reorder triggers
✓ Competitor price monitoring with alert workflows
✓ Seller Central report extraction and summarisation
Best for: small businesses selling on Amazon who spend hours on manual Seller Central tasks.
Business owners and their teams spend an average of 2–3 hours per day on email. A large proportion of that time goes on responses that follow predictable patterns — quotes, booking requests, complaints, FAQs. That pattern is exactly what AI handles well.
We build AI-assisted email systems that work directly inside Gmail (Google Workspace) and Outlook (Microsoft 365). AI drafts replies from bullet points or brief notes. Smart triage automatically labels and prioritises incoming email. Follow-up sequences trigger based on email events. Common enquiry types get draft responses surfaced before you've even opened them.
✓ AI-assisted email drafting from bullet points or brief notes
✓ Smart reply suggestions based on incoming email content
✓ Automated inbox triage and labelling
✓ Follow-up sequences triggered by email events
✓ Draft responses for quotes, bookings, complaints, and FAQs
✓ Works with Gmail (Google Workspace) and Outlook (Microsoft 365)
Best for: business owners and teams spending 2+ hours per day on email who want to respond faster without hiring more staff.
This is not an IVR menu. The AI answers calls and holds genuine conversations — callers can ask questions, change their mind mid-call, and get answers without pressing numbered menus. Built on platforms like Vapi and Bland AI, the voice sounds natural and responds to what the caller actually says rather than forcing them through rigid scripts.
Every missed call is a missed opportunity. Trades businesses, healthcare clinics, and professional services lose customers every day to unanswered phones — calls that come in outside business hours, during a job, or when the team is simply too busy to pick up. An AI phone agent handles these calls the way a well-briefed receptionist would: listening, responding intelligently, and making sure nothing falls through the net.
✓ AI phone agents that answer, qualify and book calls — 24 hours a day, 7 days a week
✓ Natural conversation handling — the AI responds to what the caller says, not just keywords
✓ Out-of-hours call capture so no enquiry is lost overnight or at weekends
✓ Missed call SMS or email follow-up triggered automatically
✓ Call transcription and summary delivered to your inbox after every call
✓ Handoff to a human when the caller needs it — seamlessly
✓ Custom voice and persona matched to your business tone
✓ Integrates with your existing booking system, CRM or calendar
Target: Any business that misses calls, has out-of-hours enquiries, or pays staff to answer repetitive questions.
Do you know your cash position right now without opening a spreadsheet? Does your month-end report write itself, or do you spend the last Friday of every month pulling numbers from three different systems and pasting them into a template under deadline pressure?
We automate financial data extraction and report formatting: data pulled from your accounting software (Xero, QuickBooks, Sage) on a schedule, KPI dashboards refreshed automatically, accounts receivable and cash flow reports generated weekly, sales pipeline summaries pulled from your CRM and formatted into a ready-to-read document. Month-end and year-end preparation automated so the numbers are already there when you need them.
✓ Financial data extraction from Xero, QuickBooks, or Sage
✓ KPI dashboard automation — data pulled and formatted on a schedule
✓ Accounts receivable and cash flow report automation
✓ Sales pipeline data from CRM formatted into weekly summaries
✓ Month-end and year-end report preparation automation
Analysis and strategic interpretation of your data is available as a premium advisory service, separate to the automated reporting product — ask about this during your free review.
Best for: business owners spending hours per month manually pulling and formatting numbers from multiple systems.
We use AI to automatically pull your business data — sales, costs, margins, cashflow, pipeline — and turn it into clear analysis. Where other services stop at the report, this one includes Scott's direct interpretation: what the numbers mean, what the business should change, and what to prioritise.
This is not a software subscription. It is a working relationship with someone who understands both the data and how to act on it.
What the automated layer delivers
✓ Data extraction from Xero, QuickBooks, Sage, or your CRM on a defined schedule
✓ Automated KPI reports formatted and delivered without manual work
✓ Sales trend and margin analysis run automatically
✓ Cash flow and receivables reports generated on a schedule
✓ Variance reports flagging what has changed and by how much
What the advisory layer adds (Scott's time, charged separately)
✓ Personal review and interpretation of your automated reports
✓ Strategic recommendations — what to fix, cut, grow or reprice
✓ Monthly or quarterly review sessions
✓ Business improvement roadmap with prioritised actions
✓ Accountability check-ins against agreed targets
Suited for: Business owners who have the data but not the time or confidence to know what it's telling them. Also available as a standalone advisory engagement without the automation layer for businesses with existing reporting.
Advisory engagements are priced by scope and time. Contact us directly to discuss.
We'll look at your specific operations and tell you exactly where to start.
Every engagement follows the same five-step process. We've designed it to get your automation live as quickly as possible while making sure it actually fits how your business operates — not how a template assumes it does.
Duration: 1–2 sessions (approx. 1–2 hours total)
Everything starts with understanding your business. Not just what you do, but how you do it — the real workflow, the workarounds, the things that take longer than they should, and the revenue that's slipping through the cracks.
In the discovery phase, we review your current operations, map your enquiry and fulfilment journey, identify where automation will deliver the most value, and establish baseline measurements so you can see the ROI clearly once the system is live.
A written Opportunity Assessment showing the top automation opportunities, ranked by value and effort, with estimated monthly savings and a recommended starting point.
Duration: 3–5 business days
We design the exact workflows that will be built — mapping every trigger, action, condition, and integration. You review and approve the design before any build work starts.
This stage exists to make sure there are no surprises. If something needs to change, it's far easier to change a diagram than a live system.
Workflow diagrams and a Statement of Work confirming exactly what will be built, what it connects to, and what the acceptance criteria are.
Duration: Typically 5–15 business days depending on complexity
We build, configure, and internally test every workflow. You provide the content (message templates, business information) and access to your platforms. We handle everything technical.
You won't need to learn any new tools. You won't need to touch any settings. You just need to review the work when it's ready.
Duration: 1–2 days
Before anything goes live, we run a full end-to-end test with you on a live call. You see the automation running in real time. Any final adjustments are made. Then we flip the switch.
On go-live day, your workflows move to production. We monitor closely for the first 48 hours to catch any edge cases.
A live system. A go-live summary of what's running. Baseline metrics recorded.
Ongoing — Monthly Managed Automation Service
After launch, the work isn't over — it just changes. We monitor your workflows every month, handle any repairs caused by platform updates, optimise performance as needed, and deliver a monthly report showing exactly what the automation has achieved.
If you're growing and want to add new automations, we can scope and quote new workflows while the existing ones keep running.
A performance report. A monitored, maintained system. A named person who knows your automations and your business.
Your automation, maintained. Performance tracked. Problems handled before you even notice them.
Building an automation is only the beginning. The value comes from it running reliably, month after month, improving over time, and being managed by someone who knows your business.
The Managed Automation Service is designed for business owners who want automation done properly — not just built and forgotten.
Your workflows are health-checked daily. If something breaks — because a platform updated its API, a connection timed out, or anything else — we know before you do. Most issues are resolved within one business day.
Automation isn't set-and-forget. Message timing, filter logic, notification wording — small adjustments make big differences to results. Two hours per month of optimisation time is included to keep your workflows performing at their best.
By the 7th of every month, you receive a report covering: workflow run volumes, error rates, hours saved, estimated value generated, response time improvements, and any recommendations for the next month.
Direct email access during Mon–Fri business hours. Response within one business day. For genuine emergencies (total workflow failure affecting live operations), emergency response within 4 business hours.
We manage API credentials, handle third-party platform changes that affect your workflows, and give you advance notice of any cost changes from platform providers.
You always deal with us directly. No support tickets, no offshore helpdesk. The person who built your automations is the person who maintains them.
The Managed Automation Service is priced at 20% of your implementation fee per month. Implementation fees are quoted by scope — every business is different. The table below shows example monthly costs across a range of investment levels.
Founder, Emmett Automations — Las Vegas, NV
I started and scaled multiple businesses in the UK with a combined turnover of $30m. I know what it takes to grow a service business — and exactly where manual processes start costing you money at scale.
Now based in Las Vegas, I build practical automation systems that give small business owners their time back. No tech overwhelm. No generic templates. Just systems that work for how your business actually runs.
Scott Emmett is the founder of Emmett Automations and the person you will be working with directly — from your first conversation through to launch and beyond.
There are no account managers, no offshore teams and no handoffs. When you work with Emmett Automations, you work with Scott.
Before founding Emmett Automations, Scott started and scaled multiple businesses in the UK across services, operations, and professional services sectors — achieving a combined turnover of $30m.
That experience gave him a ground-level understanding of what it actually takes to run and grow a business: managing enquiry volume, keeping service quality consistent across a team, handling the invoicing and admin backlog that builds up every week, and trying to grow without everything falling on one person.
He also saw firsthand what happens when businesses outgrow their manual processes — and how much time and money gets lost before anyone admits there is a better way.
Emmett Automations is built on that experience. The systems Scott designs are not theoretical. They are the systems he would have wanted when he was running those businesses.
Scott is involved at every stage:
Automation only delivers results when it is configured correctly for the specific business using it. Generic tools installed generically produce generic results. Scott's hands-on approach means every system is built to solve your specific problem — and tuned until it does.
“I started Emmett Automations because I kept seeing small businesses losing enquiries, drowning in admin and paying for staff time on tasks a well-built system could handle in seconds. My goal is simple: practical automation that makes a measurable difference to how your business runs.”
— Scott Emmett, Founder
“If any of this sounds like what your business needs, let's have a conversation.”
We measure everything. Every automation engagement starts with a baseline and ends with a report showing the real-world impact — hours saved, costs reduced, response time improved, and revenue recovered.
This page will be updated with real client results as engagements complete. We don't invent case studies.
Client business name or anonymous description — Location — Industry
Client business name or anonymous description — Location — Industry
Client business name or anonymous description — Location — Industry
Want to know what results are realistic for your business?
We will tell you honestly what's achievable in your specific situation.
Honest answers to the questions small business owners ask most often before getting started with automation.
Book a free 20-minute review or send a message — we reply within one business day.
20 minutes. No charge. No obligation. A practical look at where automation can make a real difference in your business.
In 20 minutes by video call, we will:
No jargon. No hard sell. Just useful information about your business, whether you decide to work with Emmett Automations or not.
Tell us a little about your business before we talk. We review every booking personally.
Not ready to book yet? That's fine.
Have a look at What We Automate or How It Works first. And if you have a question, use the contact form — we reply within one business day.
Whether you have a question, want to learn more before booking, or just want to know if automation is right for your business — We are happy to hear from you.
Use this form for general questions. For booking a review, use the Book page.